Refund policy

At Astiraè, we take pride in delivering carefully crafted skin and hair care products. Due to the nature of our products and hygiene considerations, we have established the following return policy.

1. No Returns or Exchanges (General Policy)

Due to the personal care nature of our products, returns or exchanges are not accepted once an order has been delivered.

This policy is clearly stated on each product page prior to purchase.

2. Exceptions – Wrong or Damaged Items

We will accept a return only in the following cases:

  • You received an incorrect item in your order

  • Your item arrived damaged or defective

If this applies, please contact us within 48 hours of delivery at:
📧 contact@astirae.com

Please include:

  • Your order number

  • Clear photos of the item and packaging

  • A brief description of the issue

Our team will review your request and guide you through the next steps.

3. Return Eligibility Conditions

To qualify for a return under the approved exceptions above, all items in the order (including any promotional or complimentary gifts) must be returned and meet the following conditions:

  • Unused, unaltered, and in their original condition

  • Returned in the original packaging with all labels and seals intact

  • Accompanied by the original order confirmation

Items that do not meet these conditions may be rejected.

4. Undeliverable & Returned Shipments

Orders that are undeliverable due to reasons including but not limited to:

  • Incorrect or incomplete shipping address

  • Refusal at delivery

  • Cancellation after the order has been shipped

will be subject to the following policy:

  • Delivery will be attempted up to three (3) times

  • After three failed delivery attempts, the order will be returned to our warehouse

  • Shipping, handling, and return charges will be deducted from any applicable refund or charged accordingly

Astiraè is not responsible for delays or losses caused by incorrect delivery information provided at checkout.

5. Refunds (If Applicable)

If a return is approved:

  • Refunds will be issued to the original payment method

  • Shipping fees are non-refundable, unless the return is due to our error

Please allow processing time once the returned item is received and inspected.

6. Contact Us

If you have any questions about this policy or your order, please contact us at:
📧 contact@astirae.com